Describe a time you received horrible service. You should say:

• When it happened Where you received
• Who you were with
• What happened
• And why the service was horrible

故事简介：高考结束之后，和爸妈去香港逛街时，在一个印度人运营的店买了一个iphone5,结果回去发现wifi不好使，店里的老板也拒绝更换。因为旅行时间紧，压根没有时间向当地管理局投诉。 回家之后居然发现这个机子不仅破，而且还是翻新机，根本不是真的iPhone 5.

I want to share a horrible service that I received from a mobile store run by an Indian family. It dates back several years ago. After passing the university entrance exam with the admission offer from a top university, I was offered a trip to Hong Kong with my parents. While walking around a street market with my parents, I was attracted by the fantastic mobile store, which provided various mobiles, such as the iPhone, Window phone and Samsung, with lower prices.

Hence, I bought an iPhone 5 there, feeling super happy. However, unfortunately, I found that the WiFi setting of the phone kept offline after I went back to my hotel. So I came back to the store and complained about the issue with the boss, Mr. Kan, I told him that I was very disappointed at the phone and requested to replace because WiFi was difficult to be set up.

Unfortunately, Mr. Kan ignored my complaint and claimed that it’s my fault. He rejected to replace the phone for me and asked me to fix it on my own. I was so pissed off, but I didn’t have enough time to make a complaint about this in the local authority. I visited an apple store after the trip. Worse still, the staff there told me that the iPhone 5 I bought was a fake one. And it’s just a refurbished machine.